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Sajjad334
Level 2

Credit refund handling in different divisions of company

Hi,

We have a customer that has different divisions and we used to invoice them separately (As separate customer in Quickbooks Desktop 18). Two months ago we have issued a credit note as available credit to one of division. Yesterday we have received a payment from another division of the same company and they already deduct that credit note amount. But in quickbooks i can apply the payments of one division to credit note of other division. Can anyone tell me how i can handle it. Thanks

Solved
Best answer November 02, 2021

Accepted Solutions
DileepaNirmal
Level 3

Credit refund handling in different divisions of company

Dear Sajjad,

 

If there were agreements with all divisions to bill them as separate, how can they deduct that amount which liable to another division? I think you can asked a revised invoice from them.

View solution in original post

6 REPLIES 6
DileepaNirmal
Level 3

Credit refund handling in different divisions of company

Dear Sajjad,

You can request a revised invoice from that division by explaining the situation or you can account both divisions' transactions while considering all divisions as an one supplier.

Sajjad334
Level 2

Credit refund handling in different divisions of company

We have individually signed agreements with all these divisions (Approx 5 Agreements) and we are bound to invoice them separately with Name and address of divisions. And i also files VAT returns for that credit memo.

Ashleigh1
QuickBooks Team

Credit refund handling in different divisions of company

Hello Sajjad334, Welcome to the Community page, can we ask what version you have exactly is it Pro, Premier, Premier Accountant, Enterprise. 

Sajjad334
Level 2

Credit refund handling in different divisions of company

Quickbook Enterprise solutions : Accountant 18.0

SashaMC
Moderator

Credit refund handling in different divisions of company

Hello Sajjad334,

 

Thank you for reaching out to the Community and providing that information. Where VAT is concerned, this is only associated with Canada and the United Kingdom versions. My advice would be to get a QuickBooks version based on your region. I advise reaching out to Support based on your area for additional assistance. I recommend using this link and selecting Desktop, and choosing the region. From there, add your question and get connected with a specialist!

 

If you need anything, the Community is here! I hope you have a productive day! 

DileepaNirmal
Level 3

Credit refund handling in different divisions of company

Dear Sajjad,

 

If there were agreements with all divisions to bill them as separate, how can they deduct that amount which liable to another division? I think you can asked a revised invoice from them.

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