Hi there, clea.
Before proceeding, may I ask for more details about the issue you experienced? If you have encountered an error and the type of device you're currently using? Additional information would be appreciated.
Meanwhile, we can perform basic troubleshooting steps to resolve the app's problem. To get started, we have to ensure the app version is updated. This way, we can determine that it has the latest available information to solve common issues. To do that, we have to:
After performing the steps mentioned, we can also clear the app's data of the application to refresh it and remove errors that might be causing the issues you're having. Perform the following:
For Android:
For iOS:
If the issue persists, I recommend uninstalling and reinstalling the mobile app to fix the problem.
In the meantime, we can match your transaction by logging into your QuickBooks Online (QBO) account via a web browser.
Moreover, I've included these resources to help you with managing your bank transactions:
We'll be around anytime if you have further concerns about matching your transactions in QBO. Take care always!
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