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cleaningthatspar
Level 1

Does anyone know why my transcation matching has suddenly stopped working. It saying it can't match to invoices anymore the last week and won't match on the app?

It's letting me go to transactions via the Web and match my transactions to my invoices but the app keeps failing and saying it can't match and leaves a red exclamation mark
1 REPLY 1
Erika_K
QuickBooks Team

Does anyone know why my transcation matching has suddenly stopped working. It saying it can't match to invoices anymore the last week and won't match on the app?

Hi there, clea. 

 

Before proceeding, may I ask for more details about the issue you experienced? If you have encountered an error and the type of device you're currently using? Additional information would be appreciated. 

 

Meanwhile, we can perform basic troubleshooting steps to resolve the app's problem. To get started, we have to ensure the app version is updated. This way, we can determine that it has the latest available information to solve common issues. To do that, we have to: 

 

  1. Go to the Apple Store or Google Play
  2. Choose QuickBooks
  3. Then, tap Update

 

After performing the steps mentioned, we can also clear the app's data of the application to refresh it and remove errors that might be causing the issues you're having. Perform the following: 

 

For Android:

 

  1. Select the Menu at the top left corner and choose Settings.
  2. Then select Refresh Data
  3.  To confirm, tap Yes

 

For iOS:

 

  1. Go to Menu and click Help & Feedback.
  2. Select the Refresh Data
  3. Press Refresh to confirm.

 

If the issue persists, I recommend uninstalling and reinstalling the mobile app to fix the problem. 

 

In the meantime, we can match your transaction by logging into your QuickBooks Online (QBO) account via a web browser

 

Moreover, I've included these resources to help you with managing your bank transactions: 

 

 

We'll be around anytime if you have further concerns about matching your transactions in QBO. Take care always! 

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