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CompletelyPC
Level 1

Duplicate Invoice numbers in error

Occasionally when I raise an invoice it quotes the same invoice number as the last one I raised!

 

why does this happen and how can I prevent it?  

 

Invoice numbers are system generated so surely this is a bug

 

jon 

7 REPLIES 7
TaliaI
QuickBooks Team

Duplicate Invoice numbers in error

Hello CompletelyPC,

 

Does it also auto-fill any other information on the invoice, or is it just the number?

 

Thanks,

 

Talia

CompletelyPC
Level 1

Duplicate Invoice numbers in error

No, what it does is ocassionally allocate the same invoice number as the previous invoice.  Eg, I raise an invoice, it allocates, say, 18125, I send it and then go to raise a different invoice for another customer, fill it all in, press send, go back to my list of invoices only to see that the second invoice is also numbered 18125!

 

 

TaliaI
QuickBooks Team

Duplicate Invoice numbers in error

Hello,

 

Ah I see. First we need to try some troubleshooting steps. Could you please clear your cache and cookies? You may need to search how to do this for your browser if you are not sure. Make sure to select All time if it asks for a time range. Once you have done this, refresh QuickBooks, log back in and then try to create new invoices to see if it is numbering them correctly.

 

Let us know how you get on.

 

Thanks,

Talia

CompletelyPC
Level 1

Duplicate Invoice numbers in error

 
CompletelyPC
Level 1

Duplicate Invoice numbers in error

Sorry, I should have clarified, I'm using the android app.

CompletelyPC
Level 1

Duplicate Invoice numbers in error

And it's happened maybe 3 times in total, it's fairly rare but annoying when it happens.

TaliaI
QuickBooks Team

Duplicate Invoice numbers in error

Hello,

 

In that case, you can try clearing the app cache or deleting and reinstalling the app - this may be a glitch with the version of the app you are using.

 

Thanks,

Talia