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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
ME-
Level 1

General Journal Entry

Hi

Accountant has asked me to process transaction Debited retained earnings and credit CIS- from inland Revenue. When I try to make General Journal entry it gives me this message "Select a different type of account for this line.  You can only select an account payable (AP) or account receivable (AR) account on the first line of a journal entry and it can only be used once in the same transaction"

 

Is there another way I can process this transaction?

I am also trying to debit a creditors accounts and credit retained earnings.  How can I do this?

Thanking you for your help

1 REPLY 1
ShiellaGraceA
QuickBooks Team

General Journal Entry

I got you cover, @ME-.

 

I'll share the steps on how to get past the warning. You'll want to run our QuickBooks File Doctor tool. This tool help fix error message in QBDT. Let me walk you through the steps.

 

  1. Close QuickBooks.
  2. Download QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. From the launch pad, click the Company File Issues tab. This will open the QuickBooks File Doctor tool.

 

After running the tool, open your QuickBooks and try creating a journal entry again.

 

You can repair the program if you're still getting the same result. Follow the steps in this article: Repair your QuickBooks Desktop for Windows.

 

Additionally, here's a link that covers all the tasks you can do when using QBDT. Feel free to browse for topics that suit your concern.

 

Please know that you're welcome to message me anytime if you still have questions or concerns with journal entry or QuickBooks. Just drop them in the reply section below, and I'll be happy to answer them for you. Have a wonderful day ahead.