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dave-s
Level 2

Hi For the payslip email what happens if the persons surname only contains 4 letters

 
Solved
Best answer February 07, 2019

Accepted Solutions
RenjolynC
QuickBooks Team

Hi For the payslip email what happens if the persons surname only contains 4 letters

Hi dave.s

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

 

For any other questions or concerns, feel free to reach out to me. Thank you. 

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3 REPLIES 3
RenjolynC
QuickBooks Team

Hi For the payslip email what happens if the persons surname only contains 4 letters

Hi dave.s

If you are referring to the employee's password for their payslip email, it is consist of eight characters, in the format of:

  • First 4 letters of the employee’s surname (lowercase).
  • First 4 characters of the NI number (lowercase). If no NI number is present in QBO, the year of birth is used.

Example: The password for Ben Narramore with NI no. AB 12 34 56 D would be narrab12.

 

For any other questions or concerns, feel free to reach out to me. Thank you. 

dave-s
Level 2

Hi For the payslip email what happens if the persons surname only contains 4 letters

Hi my problem is that the employees surname only has 3 letters. What does it do then?
emmam6
Moderator

Hi For the payslip email what happens if the persons surname only contains 4 letters

Hello Community Users, Just wanted to pop in and add some clarification. In the case the Employee surname is 3 characters long you would use all the 3 letters of the surname and the first 4 characters of the National insurance number as the password. Any questions on this feel free to add to this thread. Thanks

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