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ben72
Level 1

Hi in my outstanding invoice summary in the control centre, part paid invoices wrongly show the full balance outstanding. Does anyone know why?

 
3 REPLIES 3
GeorgiaC
QuickBooks Team

Hi in my outstanding invoice summary in the control centre, part paid invoices wrongly show the full balance outstanding. Does anyone know why?

Hi Ben, 

 

Welcome to the Community :waving_hand:

 

Can I confirm if you are referring to the 'Invoices' widget on the Dashboard? This should only show the total outstanding amount remaining on the invoices. 


Thanks

 

 

ben72
Level 1

Hi in my outstanding invoice summary in the control centre, part paid invoices wrongly show the full balance outstanding. Does anyone know why?

Yes it is the 'Invoices' section in the IOS app, you click it and it lists all outstanding invoices.  

JenoP
QuickBooks Team

Hi in my outstanding invoice summary in the control centre, part paid invoices wrongly show the full balance outstanding. Does anyone know why?

Hi there, ben72.

 

It's possible that the amount of partial payment itself is incorrect. Open the invoice and look for the payment if the amount is correct. 

 

If the amount of the partial payment is correct, let's follow some troubleshooting steps to reset the app's data. 

 

For iOS, go to Menu ☰, then select Help & Feedback. Look for Refresh Data, and then tap Refresh.

 

Once done, re-open the app and log back in to your account. Then, check if the invoice's amount is already correct. 

 

Let me know if you need anything else. 

 

 

 

 

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