Hello there, Castlecarpets. I'll ensure you can upload your receipts and bills to your QuickBooks Online (QBO) mobile app.
Beforehand, it's noteworthy that QuickBooks supports PDF, JPEG, JPG, GIF, and PNG images when uploading receipts and bills. Moreover, if you have HEIC images from a newer iPhone or iPad, you can convert HEIC images to a compatible format before uploading them.
Furthermore, you can also utilize a web browser to upload your receipts or use a different supported browser.
If the problem still exists, I suggest contacting our customer support team. They have the necessary tools and knowledge to assist you in resolving this matter.
To ensure prompt assistance, please refer to our support availability.
Additionally, you can visit these articles to learn more about the receipt snap feature:
We're here to help you every step of the way. If you have more questions or need further assistance, comment on this thread again. Have a great day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.