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adammarshfilm
Level 2

How can I stop my phone camera from beeping when using snap receipt? (Samsung S10, I have everything on silent!)

 
3 REPLIES 3
Ashleigh1
QuickBooks Team

How can I stop my phone camera from beeping when using snap receipt? (Samsung S10, I have everything on silent!)

Hello Adammarshfilm, 


Welcome to the Community page, 

 

 

So this is not a QuickBooks issue it is to do with your phone and its settings, have a look at this link it should help you resolve the beeping issue you are having. 

adammarshfilm
Level 2

How can I stop my phone camera from beeping when using snap receipt? (Samsung S10, I have everything on silent!)

With a lot of searching, I found another user replying about this issue and a (not perfect) workaround for me is to turn on 'do not disturb' mode on my samsung s10 phone.

 

It doesn't happen anywhere else on my phone apart from the QB app and they have suggested just turning the volume down on my phone more than once to me now, which is very frustrating.

 

Is there any way I can submit this to the QB technical / app development team to get a proper fix for the QB app issue?

EmmaM
QuickBooks Team

How can I stop my phone camera from beeping when using snap receipt? (Samsung S10, I have everything on silent!)

Hello Adammarshfilm, As the settings on the phone are impacting the app we can pass this on to our engineers as feedback for an enhancement on the app however we can not raise this as an escalation for the app as the settings on the phone can b e changed to stop the beeping.

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