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I'm here to walk you through how to turn off offers for online payments in your QuickBooks Desktop, @George Shehane.
The ads are made to enhance your QuickBooks experience. Here's how you can disable them and stop pop-ups from appearing again.
- Open the Edit menu.
- Click on Preferences.
- Click on General from the left navigation panel.
- Select the My Preferences tab.
- Check the box for Turn off popup messages for products and services.
- Lastly, click OK.
See the photo below for reference:
Let me also add this guide about handling invoices in QuickBooks: Create an invoice in QuickBooks Desktop.
Comment back below if you have other concerns about this or QuickBooks. The Community is ready to back you up at any time of the date. Keep safe!
I understand the challenges you have right now with the payment online feature, userhudthudson.
Unchecking those payment options is the recommended way to remove the Pay online when sending an invoice to your customers. Since it's not working, I suggest contacting our QuickBooks Customer Support to provide troubleshooting steps to remove it, so the customer will no longer receive the option to pay online.
Here's how to reach out to them:
- Go to Help in the upper-right corner.
- Click on the Search tab.
- Tap Contact us.
- Input your concern in the box.
- Click Continue.
If you need help performing other merchant tasks. These resources will guide you on how to handle each process in QBO: Payments feature.
You can always get back to this thread with any questions you have in mind. The Community is ready to lend a hand.
