Thank you for detailing your concerns, James. I know how important it is for your team to have reliable tools, especially when working in the field, and I appreciate you taking the time to share how these issues with the iOS app are affecting your workflow.
The invoice status issue and the discrepancy in totals between the iOS and web apps have been flagged to our engineering team. These fixes are tied to larger development priorities, and as a result, we don’t have a specific timeline for when they might be implemented.
You’ve raised a great point about the mobile app not offering the same functionalities as the web browser version. QuickBooks Online (QBO) was originally developed as a browser-first experience, and while the mobile apps provide access to core features, the web version offers a more complete toolkit for advanced functionalities and custom workflows.
Mobile apps are continuously evolving, and we’re working to bring more features and improvements to mobile, but it does take time to ensure they work seamlessly within the mobile environment. Your feedback also makes it clear how heavily your team relies on the iOS app in the field. I’ve shared your concerns internally and will keep advocating for more focus on mobile improvements to ensure it better supports businesses like yours.
I’m sharing an article with details about the latest features we’ve added based on customer feedback: See what's new with estimates and invoices.
Thank you again for sharing your thoughts, it helps us understand where we need to improve. If there’s anything else you’d like to discuss or if I can assist further, feel free to reach out anytime.
