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Cardexxx
Level 1

How to save customer payment method? If customer has direct debit set up why it's not auto save? why I have to click "use direct debit" every invoices?

 
3 REPLIES 3
GeorgiaC
QuickBooks Team

How to save customer payment method? If customer has direct debit set up why it's not auto save? why I have to click "use direct debit" every invoices?

Hey Cardexxx,

 

Can I check if you use GoCardless for customer payments or if you have the Paypal app connected?

 

Thanks

Cardexxx
Level 1

How to save customer payment method? If customer has direct debit set up why it's not auto save? why I have to click "use direct debit" every invoices?

Hi GeorgiaC

 

Yes, Gocardless

EmmaM
QuickBooks Team

How to save customer payment method? If customer has direct debit set up why it's not auto save? why I have to click "use direct debit" every invoices?

Hello Cardexxx

 

As outside of using any payments apps in conjunction with QuickBooks the payment methods do not have default option it does not default on the Go Cardless transactions. Can we ask you to the cog> feedback in the cog in the top right of the QuickBooks

 

Emma

 

 

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