I know a couple of troubleshooting steps to help clear your two transactions and allocate Credit Card Credit to Supplier Credit of the same Supplier, km.
You can create a credit card credit to record the credit that your supplier applied. This can also reduce your Account Payable once you record this transaction. Let me guide you through the steps.
- Go to the + New button.
- Select Credit card credit.
- Choose the payee.
- In the Bank/Credit account field, select the credit card account that your supplier applied for the credit.
- Select the date in the Payment date section.
- Choose Accounts Payable as the account in the Category details section.
- Enter the amount.
- Hit Save and close.
Once done, you can apply a supplier credit toward any open or future bill. When you’re ready to use the credit, here’s how to do it:
- Select + New and choose Pay Bills.
- Select a bill for your supplier from the list. You'll see the available credit with this supplier in the Credit Applied field.
- Complete the rest of the fields like you normally do.
- Click Save or Save and close.
I'm adding these articles to learn more about refunding your supplier credits and matching refunds in QuickBooks:
You may also read through the following links for more insights about recording payments and how to run reports in QuickBooks:
Should you have any follow-up questions about creating transactions or any QuickBooks related, you can always find me here. Take good care!