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I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of 1 invoice (£165.59) and 1 credit (-£89.94). why doesn't the credit appear???

 
5 REPLIES 5
QuickBooks Team

Re: I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of ...

Hey Andie1,

 

Have you already created the invoice of £165.59 in your books?

Have you created the Credit Note of £89.94?

 

If not, do both. When you mark the invoice as paid, use the account as "Undeposited Funds". Use the same account in the credit note, not your bank account. When you press "Find Match" on the bank transaction in banking, you should be able to select the Invoice & credit note within the find match screen.

 

Alternatively, you can create the "Bank Deposit" manually, selecting the payment and credit note, and putting the date on the bank deposit to match the entry on the banking page - you should then find a direct match to the bank deposit.

Active Member

Re: I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of ...

Hello

 

Thank you for your reply. I have managed to mark the invoice paid in Undeposited Funds but not the credit note. It does not appear to give you an option to mark as 'paid'. 

 

Kind regards

 

Andie

QuickBooks Team

Re: I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of ...

Hello Andie,

 

Credit notes need to be linked directly to the invoice to show it is paid - you will need to go into the invoice payment and tick the credit note at the bottom of the screen, then save the payment.

 

Thanks,

Talia

Active Member

Re: I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of ...

Thank you I have done that but it still does not show up for me to match it to the bank transaction. I have a cardnet payment of £74.95 which is made up of a credit of £89.94 and an invoice of £165.59 (different customers). When I go to match it only the invoice appears so I am unable to ADD and clear from the review column.

 

Regards

 

Andie

QuickBooks Team

Re: I am unable to match a bank transaction payment (£75.65)that is from cardnet transactions of ...

Hey Andie,

 

You may need to do an Expense to Debtors, with the customer column on the expense being the customer who has had the credit of £89.94. The expense value should be £89.94. You'd then use the Receive Payment Screen, select the customer who has the credit, and link together the Expense and the Credit Note. Select Undeposited Funds as the "Bank Account" on the Expense.

 

This is the missing step, I feel; when I add an expense to debtors, I can create a Bank Deposit, selecting the invoice payment, and the expense to give you the deposit overall. I created my bank deposit using the Plus Icon, and then match the date on the manual bank deposit, to the transaction in your banking. You'll automatically find a match.

 

Invoice of £165.59 - Paid with a Payment to Undeposited Funds

Credit of £84.94 - Linked to an Expense to Debtors. Undeposited funds is the (bank)account on the Expense. The expense and the Credit are linked using a Receive Payment screen, selecting the customer with the credit and selecting the transactions.

Create your Bank Deposit, selecting the Expense & the Payment - it'll give you a total bank deposit of £75.65

 

Let me know if that fixes it for you