At this time, we aren't able to determine whether the invoices were received by the customers or not. However, we can have your client review his/her junk or spam folder to review the invoice from there. If it's still missing, you can resend him the invoice and have him check his email.
Click on Invoices at the left pane, then look for the invoice you want to send from the list.
Tap Send under Action.
Hit Send to confirm the action.
If the problem continues, you can send yourself a test invoice to narrow down the cause of the problem. If that doesn't make a difference, use a different email address that has a different domain. If that doesn't work, I suggest you contact an IT professional to add QuickBooks mail server hostnames and IP addresses to your outgoing mail servers.
I am using Quick Books Self-Employed. My client says they have not received the invoice. How can I see if my client has received the invoice? Thanks
Thank you for your response. It is MUCH appreciated! The client has checked their spam folder.
Please see the screenshot I have attached. I don't have the option to 'send'. Only send reminder which isn't quite right as I don't want to upset the client by reminding them to do something they are trying to do.
Not sure how to proceed if I can't re-send.
Any help much appreciated. Am I right in thinking it is going through quick books server?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
We have to collect some data when you use this website so it works and is secure. We'd also like your consent to collect data to study how people use our site. Doing so helps us improve our services and allows us to tailor the marketing you see on our site. Select 'Accept cookies' to agree or 'Cookie settings' to choose which cookies we use. You can change your mind at any time by clicking the 'Manage Cookies' link.
Choose your cookie preferences
Some cookies are needed to make our website work and can't be turned off. But we need your consent to use others that are not essential. You can make your choices below and update them at any time using the 'Manage Cookies' link. To find out more, visit our Cookies Policy.
These cookies are necessary for the site to function. They also help us keep your data safe.
These cookies allow us to enhance your experience and remember your preferences, region or country, language, and accessibility options.
These cookies tell us how customers use our website. We study and organize this data to help us optimise our content and provide you with personalised experiences.
These cookies help us provide you with relevant communications and ads in our products and on other sites.