I can't save invoices, print invoices or receive payments, nothing happens

Hello Dawnbutlercounse, 

Thank you for reaching out to us on the Community page, 

Are you getting any error messages when you try to do anything regarding your invoices? 

^Ashleigh 

I'm having the same problem. The issue of receiving payments has been ongoing for a while given the number of communities that have raised this - UK USA Canada and UK I can see just from the time Ive wasted this afternoon trying to work out why QB as stopped working properly. It seems that the QB stock answer is "call the help desk  / change web browser, but from what Ive seen in the threads this doesn't work.

Somebody at QB need to sort this out as a matter of urgency - I've been a QB customers for over 10 years but if this continues I'll find an alternative as I can't run a business with software that doesn't work.

Hello there, @Trevorl.

Thanks for sharing the steps that you've taken to get this matter sorted out. Yes, you are correct. Being unable to process payments and create invoices has been reported as an ongoing issue.

Our engineers are now looking into the root cause of this problem so they can apply a resolution in a timely manner.  

For now, I recommend to reach out to our Customer Care Team again, so you'll be added to the list of the affected users. However, if you're already on the list, rest assured you'll get notified once any updates will be rolled out.

To contact them:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Your patience while this has been worked on is much appreciated.

Just leave a reply below if you have any other concerns. I'll be around to help you out. Have a good one!