It’s great to hear you’ve confirmed the correct email addresses, Urbgarden. We appreciate you bringing this to our attention.
To ensure we get this resolved as quickly as possible, we recommend contacting our QuickBooks Online phone support team for further assistance. Our specialists have the tools to thoroughly investigate this matter.
Here are the steps to reach our support team:
- Go to the Help icon.
- Choose the Search tab.
- Click the Contact Us button and enter your concern.
- Select Continue.
You can also refer to this article for guidance on when to contact support: How to get help with QuickBooks.
Alternatively, you can download the invoice as a PDF from QuickBooks and send it to your customer directly using your own email. This will ensure they receive the invoice while we work to fix the issue.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.
