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Accept credit card payments in QuickBooks Online.Explore QuickBooks Payments
tomzy_rulz
Level 1

I cannot mark payment on any invoices it doesn’t come up with a option for it anymore

The invoices are cash but I used to be able to mark payment regardless

1 REPLY 1
MoiraskyeT
QuickBooks Team

I cannot mark payment on any invoices it doesn’t come up with a option for it anymore

Hi, @tomzy_rulz.

 

You can still mark your invoices paid by clicking the Record Payment option.Screenshot 2026-01-06 01470300000.png

 

If you don't see that option on your end, we can perform a basic troubleshooting step to determine if the issue is related to the browser you are using.

 

To begin, refresh the page by clicking the Refresh icon, pressing F5 on Windows, or Command-R on Mac.

 

After refreshing, check if your data reappears. If the problem persists, log out of your account and wait a few moments before signing back in.

 

Please respond to this post if you have any additional concerns regarding your invoice.

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