Same (intermittent) issue! If you use DD, check if your mandate list can be viewed - might be related.  

Hello everyone,

There's also a report we received from another user regarding the error you've mentioned. In order for you to be added as affected by the said issue, I highly recommend contacting our support team. Rest assured this will be reviewed by our product engineers. 

Here's how you can contact our Support team:

1. Click Help. Then, Contact Us.
2. Enter "talk to a human," then click Continue.
3. Choose to either Chat with us or Have us call you.

Let me add these resources to help you manage your transactions once your concern is already resolved:

Record invoice payments in QuickBooks Online

Record and make bank deposits in QuickBooks Online

If you have any questions or need further assistance about managing your transactions in QuickBooks Online, feel free to visit this page and add comments. I'm here to help. Have a great day!

I now have the same issue.

I have already contacted Quickbooks about the link to editing Invoices being broken, so I cannot personalise my invoices. There is no option to click anything next to payment options.

This is on top of an awful migration from Quickbooks Self Employed to Quickbooks online where all of my previously paid invoices are now showing as unpaid.

I have been waiting for a response from your team about this for over a month now. I'm getting absolutely nothing for my money from you now. Joke company.

Same here Danhare :(

Can't customise or send invoices.

Very poor!

Hello there, Dan and Sharon. Since you have been waiting for an update for almost a month, I recommend reaching out to our support team again to inquire about your status. I'm here to provide you with the details on how to proceed.

Please note that our live support team has the necessary tools to access your account to check the status of your concerns and offer a resolution. Here’s how you can connect with a live representative:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Please choose between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

Please refer to this article for more details and to check their support hours: Get help with QuickBooks products and services.

Additionally, you can create and send statements, providing customers with summaries of their invoices, payments, credits, and balances.

Thank you for your patience, Dan, as our team works to address your concern. If you have other questions about your invoices, please post them here in the Community. We're here to answer them the best we can.