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Hi matt-archerhomei, thanks for joining the Community - are you using the Android or iOS version of the app, and is this updated to the latest version available in your app store? :)
Hi
We are using android and there are not any pending updates showing for this app.
Thanks matt-archerhomei, we've raised a reported issue for this as this is now impacting multiple users and we're tracking this on the following investigation: INV-85044 QBO Mobile App: Unable to use receipt snap. Error: "Camera Error. Cannot connect to camera.". Please await further updates on this via email. 🙇:female_sign:
I have the same issue
Thanks for joining the thread, @Artin1.
Upon checking in our system, please know that our Engineers are already aware of this issue, and they're currently working on a fix. That said, I'd recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an email once a workaround is available. I'll write down the steps below to get you going.
Moreover, you can check this page to help you manage your receipts and match them to existing transactions inside QBO: Upload your receipts and bills to QuickBooks Online.
It's been a pleasure to have you here today, @Artin1. Don't hesitate to let me know how it goes. As always, I'll be here, ready to assist you again. Take care, and have a good one!
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