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hatchboxphoto-ho
Level 1

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

 
5 REPLIES 5
ArielI
QuickBooks Team

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

I hope you're doing well, @hatchboxphoto-ho


Thanks for visiting QuickBooks Community. I appreciate you for sharing detailed information about the changed email for receipt forwarding in QuickBooks Online (QBO). 

 

Please take note that when setting up or sending email receipts to QuickBooks so it automatically records them, you'll have to make sure that you're using a registered email for it to work following this format: [local_name@emailadddomain.com].

 

Furthermore, if you've confirmed you have verified the new email address, we can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or setting up acc. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, you can clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

 

Moreover, you can check out these articles on how to manage transactions:

 

If you have other concerns your new email for receipt forwarding, you can drop a comment below. I'm always here to help. 

hatchboxphoto-ho
Level 1

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

Have done all the things suggested but keep getting a reply to say Your email isn’t set up for receipt forwarding

Ashleigh1
QuickBooks Team

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

Hello hatchboxphoto-ho, thanks for coming back to us, having had a look in the system, it looks like you haven't verified your email it is showing as unknown. Can you go to accounts.intuit.com and log in using your login details and there should be a link to verify beside your email address in the sign-in and security section. Once you have verified the email can you try do the receipt forwarding again and see if it works, if not please reach back out to us again. Thanks 

hatchboxphoto-ho
Level 1

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

Verified email but still getting Your email isn’t set up for receipt forwarding

GeorgiaC
QuickBooks Team

I have changed my email address for receipt forwarding to qbodocs.com but I keep getting a message to say that the email has not been set up when it has, help?

Hello hatchboxphoto-ho, thank you for checking that.

 

Your email is now showing as verified on our system. If you have changed the forwarding address recently, please sign into QuickBooks on a web browser and navigate to the Transactions tab > Receipts (Take me there) > Manage forwarding email to see if an active or expired status is showing beside the forwarding address. 

 

If the forwarding address is active and you continue to receive the message when sending receipts/bills, please begin a chat so that we can set up a secure screen share to investigate further. Thanks!

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