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samc1-live-co-uk
Level 1

I have changed my phone and when I logged in I had lost all of my records and transactions

 
2 REPLIES 2
Rose-A
Moderator

I have changed my phone and when I logged in I had lost all of my records and transactions

Let's get this sorted out, samc1-live-co-uk.

 

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue. To get this sorted out, as an initial step, let's clear the application's cache files. Doing so helps in fixing any sort of unexpected behavior in the system.

 

For iOS:

 

  1. Go to Settings and click Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, hit the Offload App.

 

For Android:

 

  1. From your device's Settings, select Apps (varies by device).
  2. Choose the QuickBooks app from the list
  3. Select Storage
  4. Hit Clear Data.

 

Once refreshed, restart your mobile phone, ensure to log in with the correct credentials, and check your records, and transactions from there. If you get the same result, uninstall and reinstall the QuickBooks Self-Employed mobile app.

 

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Self-Employed account, income, expenses, inventory, and running reports.

 

You can always get back to me if you have any follow-up concerns. I'll be delighted to help you as long as I can. Have a great rest of your day!

Rose-A
Moderator

I have changed my phone and when I logged in I had lost all of my records and transactions

Hi, samc1-live-co-uk.

 

Hope you're doing great. I wanted to see how everything is going about the records and transactions you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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