cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

I have created an invoice. When completed it automatically is marked as paid when it hasn't even been sent to the customer. Is this a setting that can be undone.

 
1 REPLY 1
QuickBooks Team

Re: I have created an invoice. When completed it automatically is marked as paid when it hasn't e...

Hi service12,

 

Thanks for your post and welcome to the community! 

 

To turn off this setting which automatically applies any un-applied payments or credits to open transactions please go the Gear icon > Accounts and Settings > Advanced > Automation and deselect 'Automatically apply credits'.

 

Thanks Smiley Happy