I can see the importance of snap receipts to your business, apricotbluecater. Let me provide some help to fix this.
To begin, may I know what specific error you've received as you tried to process your receipts that contain VAT? As of this moment, let's perform some troubleshooting steps to clear the corrupted cache that causes misbehavior in the program.
Here's how:
- Change the Wifi data connection on your device to 4G. Please know that this varies by device.
- Close and restart the app.
- Remove app data by opening the device Settings and selecting apps.
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
You can also use other supported mobile browsers to upload receipts from your device or Google Drive.
When your transactions are already in your company file, you can categorize them for accurate recording of your transactions.
I'm still here to lend a helping hand if you have further information regarding snap receipts. Feel free to let me know in the comment section.