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julies1
Level 1

I marked an invoice as paid. I have changed this to unpaid but every time I send the invoice the client receives it with Paid wrote across it in green, please help

 
1 REPLY 1
GeorgiaC
QuickBooks Team

I marked an invoice as paid. I have changed this to unpaid but every time I send the invoice the client receives it with Paid wrote across it in green, please help

Hi julies1,

 

 

This may be caused by a cache issue with the invoice, please try following the steps below:

 

1- Open the unpaid invoice and go to more > copy on the toolbar

2- Click save & send the copied invoice (you can edit the email when sending to change to a personal address, to see if this is now showing correct before sending to the customer)

3- Delete the original invoice 

 

Let me know if this works!

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