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Everything you need to know about banking in QuickBooks Online - Discover more
Level 2

Invoices not showing as sent!

What’s up with the app today!

Invoices not showing as sent!

I'm here to share some information about invoices that we're not sent from your QuickBooks Online (QBO) account, @little-miss-orch.


Our team is aware of the issue and is working to create a solution that will resolve it. We're now taking steps to address this problem. Please know that this is a top priority for us, and it will remain so until it is entirely fixed. 


In the meantime, you can save your invoice as a PDF and send it via email through your business or other email address.


Here's how:


  1. Go to the Sales menu and then proceed to the Invoices tab.
  2. Find the invoice and click on the dropdown under the Action column. 
  3. Choose Print and then click on the Download icon beside the Print icon on the page that appears.
  4. Follow the prompts to save the PDF file.


Once done, attach this file to the email that you'll be sending them outside QBO. 


Refer to this article for more information about creating and sending the invoice: Create invoices in QuickBooks Online. This will guide you on how to review open invoices and notify customers about upcoming invoice due dates.


Once you've received their payments, see this reference on how to record them in your QBO account: Record invoice payments in QuickBooks Online.


I'm always here if you need more help with your invoices in QBO. Just let me know by leaving a reply below. Stay safe and have a great rest of the day!

Stocker Carpentry
Level 1

Invoices not showing as sent!

Same happening to me @little-miss-orch though I believe the invoices are still being sent but just shows in QB as not sent.

The app is useless to tell at the moment but if you login through website it’ll tell you it has actually been sent.

NOT that we should have to do this!!!!

I hope QB resolves this soon or I shall be seeking compensation 

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