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Matthew Hague
Level 2

Invoicing & due dates with QB & GoCardless

Hi!

I received an email on the 31st March 2022 regarding the 'new' customer DirectDebit charge dates linking to the due date you place on invoices within the QB system.

See attached email below.

My query is that this does not seem to be the case. 

I duly revised all my invoice 'due dates' from the 28th of the month to the 1st of the month but after inspecting my GoCardless account I see that the customers were only charged today and payment is due on the 6th.

It was quicker the way I originally set it up with a 28th of month due date and customers charged on or around the 1st of the month. Last month we were actually pid on the 1st of the month by GoCardless.

Can anyone shed any light on this or be able to tell me that going forward the money will be charged on the due date as stated in the email.

It's confusing for customers and hard to communicate accurately when monies will be taken. Our customers have shown us loyalty by committing to being invoiced but also need a little bit of consistency and stability regarding when payments leave their accounts. Especially in these straightened times when people are trying to budget responsibly.

 

Many thanks in advance

 

Matthew

 

 
Improvements to getting paid with GoCardless
Hello ,

We’ve recently made some improvements to our product to help you get paid faster. Previously your customer was typically charged 3 days after the invoice due date.

Thanks to the new changes, your customer’s account will now be charged on the invoice due date rather than after the due date, and you should see the payment in your account typically within 2 days.

If you have any questions, please contact our team on 0[removed].

Thanks,
The Quickbooks Team
Solved
Best answer May 04, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

Invoicing & due dates with QB & GoCardless

Hello Matthew, so currently our engineers are working on this currently however for your particular case the 1st was a Sunday and then there was a bank holiday so this may have affected the DD"s being taken. 

View solution in original post

9 REPLIES 9
EmmaM
QuickBooks Team

Invoicing & due dates with QB & GoCardless

Hello Matthew, Thanks for your query about Go Cardless and the change in timeframes not implementing for you. Can we check you do not have due on receipt on these invoices?

Matthew Hague
Level 2

Invoicing & due dates with QB & GoCardless

Hi Emma,

I've just checked and no they are using 'due on the 1st of the month' - this being a name I gave via the due date drop down when I updated to the 1st as a new due date.

Also please see attached screen shot.

 

Thanks for your quick reply.

Matthew

 


Screenshot 2022-05-04 at 12.28.52.png

Ashleigh1
QuickBooks Team

Invoicing & due dates with QB & GoCardless

Hello Matthew, so currently our engineers are working on this currently however for your particular case the 1st was a Sunday and then there was a bank holiday so this may have affected the DD"s being taken. 

Matthew Hague
Level 2

Invoicing & due dates with QB & GoCardless

OK, thank you for your reply.

I will keep an eye on this and report again if next month is the same.

I still find it a strange concept that now we are living in a digital world of 1's and 0's transactions have to slow down or halt for a Sunday or a bank holiday. 

Surely these practices were best served when we had branches that were staffed so therefore no work could be physically done. We seem to have written an analogue quirk into a digital system.

 

Thanks

Matthew

 

EmmaM
QuickBooks Team

Invoicing & due dates with QB & GoCardless

Thanks, Matthew, we do get your point about the analogue world and payments being impacted because of non-banking days. Come back here if you experience the same thing next month and we'll escalate the issue with our senior team.

Matthew Hague
Level 2

Invoicing & due dates with QB & GoCardless

HI,

 

Just continuing this thread. I've kept an eye on the payments for the last two months. 

This month it looks like customers were charged on the 1st (great) and we were then paid on the 5th.

Is this the correct time frame? I understood that the turn around would now be faster than this?

 

Also could I please ask a question about Invoices and Direct Debits.

I have a recurring invoice and I somehow failed to select the Direct Debit option in the invoice and therefore GoCardless has not collected the money owed.

When I have gone to edit it and selected the Direct Debit option it now says Direct Debit Scheduled. You will be paid after due date.

Do I just leave this now and GoCardless will collect it or as it is after the due date do i need to do something else to make sure it goes through like re sending the invoice etc?

Any help appreciated.

 

Thanks

 

Matthew

Ashleigh1
QuickBooks Team

Invoicing & due dates with QB & GoCardless

Hello Matthew, that is great to hear it is all working as it should be for you know. In regards to your question, if you leave it for now and here is an article to tell you more about it. 

DavidR2BC
Level 1

Invoicing & due dates with QB & GoCardless

Hello, all of our recurring invoices are set to due on receipt however the go cardless integration is meaning the customer isn't getting charged until 5 days later.


We also received the above email advising that payments would be collected on the due date in March 22 yet 5 months later its still giving the customers an extra 5 days which is messing up our credit control process. Please advise. 

Giovann_G
Moderator

Invoicing & due dates with QB & GoCardless

Welcome to the Community space, DavidR2BC.

 

I know this isn't easy for you since you expect the collection to be implemented on the invoice due date. Under the new GoCardless payment improvements, you should see the payment in your account within two days.

 

This new collection process was implemented in batches to ensure no problems arose. You'll know if you're included in these improvements because GoCardless customers will be notified via email.

 

As I looked into it, I found that we have an ongoing issue with some customers delaying the collection process. I recommend contacting QuickBooks Online Support to be added to the list of affected users. This guarantees you'll receive an email notification once the issue has been resolved.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter a brief description of your concern.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect either via Start a chat or Call us.

 

Live chat support is available all day Monday through Friday. While phone support is available from 8:00 AM to 10:00 PM Monday through Friday and 8:00 AM to 6:00 PM Saturday and Sunday.

 

For future reference, I've added this article to guide you if you need to manually record the payments: Record invoice payments in QuickBooks Online.

 

Let me know by leaving a comment below if you have further questions or concerns. We're always available to help you.

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