Let’s get this resolved, Paul.
At the moment, we haven’t received any reports about invoice transactions that are being replaced with other figures. Please know that once the browser's cached files have issues, QuickBooks functionalities may get affected. You can perform some troubleshooting steps to get this fixed.
First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, check your entries. If invoice 123 remains, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.
If you have sales or expense transactions that occur regularly, you can create templates for them. This way, you don’t need to start from scratch. Just visit this reference for complete instructions: Create recurring transactions in QuickBooks Online.
If you have any other concerns or questions about managing your transactions, please don’t hold back to add a comment. I’ll be here to help. Take care always!
