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adoran84-yahoo-c
Level 1

Is the app playing up? All invoices etc are missing and the app is only showing s couple of options

 
1 REPLY 1
MariaSoledadG
QuickBooks Team

Is the app playing up? All invoices etc are missing and the app is only showing s couple of options

Let's perform some troubleshooting steps so you can see your invoices and some missing information when using the app, Adoran.

 

But before we start, may I know if you are using an iOS or Android app? This will help me determine what causes the issue. In the meantime, we can refresh your data. This is an essential process in data management as it ensures that the information shown is accurate. To do it in different operating systems, you can follow the steps outlined below:

 

For iOS:
 

  1. Go to the Gear icon, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Tap Offload App.
    This will free up the storage without deleting your app's documents and data.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

 However, if the issue persists, I recommend contacting our support team so they take a look and investigate further. They have the tools to pull up your account in a secure environment. 

 

Moreover, learn how you can view information about your invoices, payments, and customers. QuickBooks Online (QBO) provides several reports that cater to this information. You'll only have to customise them to ensure you get the data you need most. I've added this article for more details: Customise Reports in QuickBooks Online.

 

Let us know if you have any other concerns about your mobile app or any questions about invoices and customer information. We're always right here to help you anytime. Have a nice day ahead!

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