cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
lynn20
Level 1

Marked an invoice as paid but did not receive the payment how do i undo this to show still outstanding?

 
Solved
Best answer January 21, 2020

Accepted Solutions
John C
QuickBooks Team

Marked an invoice as paid but did not receive the payment how do i undo this to show still outstanding?

Hi lynn20

 

Navigate to your customers page, Sales > Customers > select the customer > select the payment > select the more option at the bottom of the page in the black area > Delete.

View solution in original post

1 REPLY 1
John C
QuickBooks Team

Marked an invoice as paid but did not receive the payment how do i undo this to show still outstanding?

Hi lynn20

 

Navigate to your customers page, Sales > Customers > select the customer > select the payment > select the more option at the bottom of the page in the black area > Delete.

Need to get in touch?

Contact us