Hey there, @JamesWoodcock.
If you have recorded the expense and refund from the hotel, you can simply match them to the downloaded transactions from your bank. The original expense you made will be there to match and the bank deposit you created as part of the supplier refund process will match to the amount refunded.
- Go to the Transactions menu and select Banking.
- Click the name of the bank, then find the downloaded transaction with the Match or View option. Please take note that View means QuickBooks found more than one potential match.
- Review the Matching records found in QuickBooks. This is the possible matching transaction you already entered in QuickBooks.
- Select the link next to each match to get more details.
- Make sure this is the correct match. In particular, review the Deposit to, Payment method, and Bank account fields on forms for the existing transaction in QuickBooks.
- If this is the correct match, close the open transaction.
- Click Match.
If you haven't created these transactions inside QuickBooks, then you can click the Add option instead. This way, the program will use this info to create and add a new transaction to your account.
For more details, you can also check out this article: Categorise and match online bank transactions in QuickBooks Online.
After categorising your accounts, you can now do your monthly reconciliations.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
