Hi everyone, I have quite a few basic questions that unfortunately I haven't been able to figure out. For background purposes: I sell products on a website, Quickbooks is automatically linked to my bank account and to my website. This means that every deposit I have in my bank account is reflected in Quickbooks, and for every sale I have in my website Quickbooks is receiving: a) sales receipt; b) details on the products sold (inventory is tracked through my website). Questions:
1. When matching an online Bank Deposit with a Sales Receipt (under the section "Select the payments included in this deposit") the amount is double counted. So if I have a sales receipt for £53 and a deposit for £51.16 it says that the total payment is £104.16.
2. Reflection of the fees: for the example above, Paypal had a fee of £1.84. I have read to include this in the section "Add funds to this receipt" as a negative amount, but... £51.16 - £1.84 -> what is this supposed to reflect? This doesn't seem right
3. How do I map the product(s) I have sold to the sales receipt, bank deposit and current value in Stock? -> I cannot find an option for this
4. Under products I only have an option for Non-stock and Services, is this because I have a "Simple Start" plan?
I am afraid I am still unable to follow the process. I have also tried to obtain help from a friend who has some accountancy knowledge and we are still having the same double counting error. I have tried to find a number to communicate with Quickbooks and maybe you can run me through the process but can't find it, can you please facilitate what's the best way to contact support?
I want to ensure you'll be able to get rid of the double accounting error on your sales receipt and deposit. To achieve this, make sure to avoid adding extra amounts or fields to your deposit transaction. I'll guide you how.
Select the sales receipt transaction under the Select the payments included in this deposit section.
Go to the Add funds to this deposit section, then enter the fees in a negative amount.
Review the total amount of the deposit, then click Save and close.
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