Thanks for reaching out to QuickBooks Community, Nick. I'll share some troubleshooting steps to help you retrieve those missing customers and overdue invoices.
If you're an Android user, I recommend performing troubleshooting steps that will resolve the system glitch or unusual app behavior. Clearing the app data will help refresh the application and fix potential problems caused by accumulated cached files over time. I'll guide you through the entire process.
In your QuickBooks mobile, here's how to refresh the data:
- Select the menu at the top right.
- Choose Settings.
- Then select Refresh Data and choose Yes.
In your Phone Settings, here's the detailed steps:
- Go to Settings and select Apps (varies by device).
- Choose the QuickBooks app from the list and select Storage.
- Select clear data.
Once you've refreshed the app, restart your mobile phone and check if missing customer and overdue invoices are showing. If the issue remains, we can Uninstall and reinstall the latest QuickBooks mobile app to ensure everything works as expected.
In the interest of full transparency, I acknowledge that there have been reported cases of missing data on the QuickBooks mobile app for iOS users. Our dedicated engineering team is actively engaged in efforts to resolve this issue.
For now, I suggest using the QuickBooks web version on your mobile device or computer through a browser to access those missing customers and overdue invoices.
I highly recommend contacting our dedicated support agents regarding this issue. They can securely collect your contact information and add you to the list of affected users. This way, you'll receive email updates about the progress.
Furthermore, I've attached some articles to help you manage your invoices and learn about the supported mobile app features of QuickBooks Online:
I'm all ears if you have something else you want to discuss about your customers and invoices in QuickBooks. I'm always here to help you out again. Have a great day!
