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Eliza Murphy
Level 1

My account for my Credit Card is connected to QBO however the transactions aren't appearing

 
9 REPLIES 9
TaliaI
QuickBooks Team

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Hello Eliza,

 

Which bank is your credit card account with?

 

Thanks,

 

Talia

Eliza Murphy
Level 1

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Thanks for replying Talia, it's with Tesco. I had trouble connecting as it was asking to confirm my telephone number on the banks website, but even though i have sorted this out, ever since it hasn't been pulling the data across, from sometime in June
IamjuViel
QuickBooks Team

My account for my Credit Card is connected to QBO however the transactions aren't appearing

I appreciate you for getting back to us, @Eliza Murphy.

 

Let's manually update your bank's connection with QuickBooks.  This process will restore the bank connection and will trigger updates to your bank transactions. 

 

Here's how:

    1. Ensure you’re able to login to your bank’s website.

    2. If you’re able to login successfully, kindly take note of the exact username and password you used.

    3. Log back into your QuickBooks Online account.

    4. Let’s perform a manual update on your connected bank account.     

         a. Go to the Banking menu.

         b. Choose the Banking tab. 

         c. Select your bank account.

         d. Click Update.

         e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

         f. Click Continue update.

 

For step-by-step instructions, you may refer to this article: How to manually update an account to fix banking errors.

 

If the issue persists, log in to your bank’s website and download a copy of your impacted transactions and upload them to QuickBooks Online via the WebConnect feature. For more detailed steps, you may check this article: Manually upload transactions into QuickBooks Online.

 

Also, you can check out these articles for additional insights::

You can always leave your comments below if you have other questions. I'm just a few clicks away.

Eliza Murphy
Level 1

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Thank you for your response. Tescos bank never automatically updates, I always have to log in manually, so this has been done around 6 times since the transactions have stopped being received
Rasa-LilaM
QuickBooks Team

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Thanks for getting back to us, @Eliza Murphy.


To get your Tesco account working again, I have to check its connection between QuickBooks. However, it requires pulling up an account and verification process, which can only be performed by our QBO Care Team.


For this reason, I recommend reaching out to them. They can access your company in a secure manner and tools to help fix the issue.


You’ll find the detailed contact information by logging in to your account. Here’s how:

 

  1. In your QBO company, go to the Help menu at the top.
  2. Scroll down to select the Contact Us link.
  3. Enter contact support in the field box, and click on the Let's Talk button.
  4. Choose Chat or Call us.


Just as heads as, our support team is open within this time: Monday to Friday from 8 am - 8 pm BST.


Let me know if you have further questions or concerns about QuickBooks. I’ll be right here to help. Have a good one.

 

Eliza Murphy
Level 1

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Thanks for this it really is appreciated, but i have tried very hard and as yet after a few months i have not found a contact number or chat to talk directly to a person. Every time i use the assistant i always get told i will get an email and i never do (around 6 times). would it be possible to send me the number or a direct link to the chat page, as there is nothing when i go through the steps that you asked me to. Thank you again
Charies_M
Moderator

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Hello there, Eliza Murphy.

 

I appreciate you for letting us know about this. Allow me to join this thread and make sure you're able to get back to your previous chat page.

 

QuickBooks Online for United Kingdom has a different way of getting in touch with support. You'll first need to be routed to our Contact Us page. From there you can request to continue your interaction from a previous representative.

 

Here how:

  1. Choose QuickBooks Self-Employed.
  2. Fill in your contact details, and your question.
  3. Select Ask Your Question.
  4. Save your case number for your reference.

For additional guidance on how to contact us, you can have this article handy for future reference: Contact QuickBooks Self-Employed Support.

 

Be sure to touch base with me here on the results. I want to ensure this matter gets resolved. 

If I can help you with something else, I would be happy to take a look and help get it taken care of.

Eliza Murphy
Level 1

My account for my Credit Card is connected to QBO however the transactions aren't appearing

I did as you asked and i have done this previously, as well as getting in touch via the app on my phone. I always get a message saying that i will be emailed.... i have never once received an email from anyone. I have even tried with an alternative email address. 

The issue has now gone on so long that i have 4 months of accounts that i have downloaded and i can't upload to my account as there is no longer an existing account to attach the transactions to. It is very disappointing that a service that is meant to be immediate and easy has now left me with 4 months of accounting to do in one go.

I try on a daily basis to reconnect my bank and still left with error 101.

Help would be greatly appreciated.

The reason i don't hound everyone on here more is that i have 3 children, 2 of which have disabilities and so when i am not working on my business i am looking after them.... another reason that i wanted a quick and instant service to help with my accounts.

Thank you for your time

Eliza

TaliaI
QuickBooks Team

My account for my Credit Card is connected to QBO however the transactions aren't appearing

Hello Eliza,

 

We fully apologise for the experience you have had and appreciate that without the bank feed the process is longer. We are aware of an issue with Tesco at the moment, and the engineers are working on resolving this as quickly as possible. For the mean time, while they looking into this, the csv option is the only workaround. By 14th September, Open Banking will be implemented within the product which will resolve the issue with the connection, so you will definitely be able to connect then if it is not resolved.

 

Thanks,

 

Talia

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