It was Lloyds and was a personal credit card. However, it is now back to normal this evening and showing the correct balance. If you did something remotely to fix it, thank you very much!
Thanks for sharing the details with us, @xero1
As of now, there's an investigation where the Standard bank shows incorrect balances. Rest assured our engineering team is working to get this fix as soon as possible.
In the meantime, I recommend contacting our Support team so you'll be added to the list of affected users. This way, you'll be notified via email of any news updates. Here's how to contact them in your QuickBooks Online (QBO) account:
Additionally, I've added this great resources that can guide you effectively in reconciling your account in QBO: Reconcile an account in QuickBooks Online.
You can always get back to me if there's anything else you need help with. I'm always around to back you up. Have a great day and keep safe!
Hello again, Bubbleboy,
I've responded to your post yesterday. Since you're getting the same results after reconnecting the account, I highly suggest getting back in touch with our support. I know you've already contacted them. However, they can create a ticket and send it to our Product Team for further investigation.
Here's how to contact them:
Thank you for your patience and understanding about this behavior. Keep me posted if there's anything else I can help you today. I'm always right here to help.
Thanks for getting back to me MaryLandT
I have contacted online chat support again today and have not really got anywhere is it possible to raise a ticket directly as i don't really have the time to go through another support chat as it takes quite some time to go through what is going on each time.
I want to make sure that I'll be able to address you, Bubbleboy.
Since there's a need to pull up your account, I recommend contacting our support team to help you verify why is this happening. They have the tools to pull up your account in a secure environment and confirm if there's a need to create a ticket for this issue.
Here's how to reach them.
I have these help articles if in case you have any other questions about QuickBooks: Banking for QBO.
Let us know if you need any other concerns. We'll always be around to help.