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sallybennett1
Level 2

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

 
11 REPLIES 11
EmmaM
QuickBooks Team

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Hello Sallybennett1

 

Can we confirm which bank this is with and also is the credit card a parent card with multiple sub-users?

 

Thanks

 

 

sallybennett1
Level 2

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Hi Emma

 

It was Lloyds and was a personal credit card.  However, it is now back to normal this evening and showing the correct balance.  If you did something remotely to fix it, thank you very much!

 

Best wishes

Sally

xero1
Level 1

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

I have the same with 2 cards from Santander (UK). A third card from another bank displays balance OK

JasroV
QuickBooks Team

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Thanks for sharing the details with us, @xero1 

 

As of now, there's an investigation where the Standard bank shows incorrect balances. Rest assured our engineering team is working to get this fix as soon as possible.

 

In the meantime, I recommend contacting our Support team so you'll be added to the list of affected users. This way, you'll be notified via email of any news updates. Here's how to contact them in your QuickBooks Online (QBO) account:

  1. Go to the (?) Help icon.
  2. Click Contact Us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Then choose your preferred way to get in touch with them.

Additionally, I've added this great resources that can guide you effectively in reconciling your account in QBO: Reconcile an account in QuickBooks Online.

 

You can always get back to me if there's anything else you need help with. I'm always around to back you up. Have a great day and keep safe!

vcl_kc
Level 1

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

I am getting the same now with a business credit card. It is showing the available credit, not the balance on the card. It is NatWest/Clearspend.

vcl_kc
Level 1

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Hi Emma,

I am getting this issue now. It is a NatWest / Clearspend Business Credit Card. Do you know how we can fix it? Thanks.

Ashleigh1
QuickBooks Team

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Hello Vcl-kc, 

 

We are looking into why it is doing this for you. 

Bubbleboy
Level 1

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

I am getting this with natwest personal credit card as well

 

Any Ideas ?

MaryLandT
Moderator

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Hello again, Bubbleboy,

 

I've responded to your post yesterday. Since you're getting the same results after reconnecting the account, I highly suggest getting back in touch with our support. I know you've already contacted them. However, they can create a ticket and send it to our Product Team for further investigation.

 

Here's how to contact them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Thank you for your patience and understanding about this behavior. Keep me posted if there's anything else I can help you today. I'm always right here to help.

Bubbleboy
Level 1

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

Thanks for getting back to me MaryLandT

 

I have contacted online chat support again today and have not really got anywhere is it possible to raise a ticket directly as i don't really have the time to go through another support chat as it takes quite some time to go through what is going on each time.

 

Many Thanks

MariaSoledadG
QuickBooks Team

My credit card feed is showing the bank balance incorrectly. It is showing the available credit on my account rather than the actual balance. Anyone else getting this?

I want to make sure that I'll be able to address you, Bubbleboy.

 

Since there's a need to pull up your account, I recommend contacting our support team to help you verify why is this happening. They have the tools to pull up your account in a secure environment and confirm if there's a need to create a ticket for this issue.

 

Here's how to reach them.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

I have these help articles if in case you have any other questions about QuickBooks: Banking for QBO.

 

Let us know if you need any other concerns. We'll always be around to help.

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