Hello Totalgardenworks, the behavior you’re encountering is most likely tied to the system rather than the estimates themselves. Please try to clear and re‑enter your email address in Account and settings to refresh how the program sends and delivers estimates.
You can do so by navigating to the Gear icon > Account and settings > Company tab > Edit > Contact info. Clear the Company email field and re‑enter it, even if it appears correct. Then, send yourself a test transaction.
Please ensure you do not add any extra characters or spaces. If the test email still does not arrive, try using a different email from a different domain and resend the test to see whether it goes through.
For more detailed information about these troubleshooting steps, you can review this resource article: Solutions when customers aren't receiving your emails. Should the issue persist, it's best to contact our live support team so they can take a closer look at your account and check the underlying cause directly.
I’ll keep this conversation available for any follow-up updates or questions.
