We have done similar work on our end and found the same results, basically Intuit (Quickbooks) servers are being blocked due to the volume of spam being sent (spoofed of course).

Although this is difficult for Intuit to resolve because they are not in control of the spammers it can be fixed, QB need to have multiple servers and switch servers when an IP gets blacklisted, they are clearly not monitoring their server IP's for blacklisting.

I know they do have numerous IP addresses that they use but they need more. Also most IP's that are blacklisted are released from the list after a period of time so I dont understand why it is taking so long for the issue to stop for some people.

Clearly when they have responded to complaints telling people it will take x weeks to resolve the problem they are just playing for time hoping the IP will be removed from blacklists automatically, this is just sloppy!

We are at the mercy of QB with this one, it is not acceptable to just hide from the issue and not respond to their customers, they need to get their act together and deal with it.

Thanks for that - it completes the picture. 

Next question is are they actually listening/going to deal with?

Hi cwright1 and chrishawkins, thanks for your input on this thread - we appreciate the frustration caused by the undeliverable invoices and our team are working diligently to resolve this, with an update expected by the 21/06. If you haven't already, please reach our support team quoting the investigation reference INV-72878 so that we can keep you updated on this via email. 

So I have just spent a very frustrating 20 mins on the support chat trying to get added to the case quoted, the agent just took me round in circles asking me to do things that had already been attempted to resolve the issue.

In the end I had to terminate the chat support as they clearly had no idea what they were talking about and said they couldnt add me to INV-72878.

Intuit get worse by the day!

Hello Chrishawkins, can you ring the support line on 0808 234 5337 and they will be able to add you onto the INV-72878, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

I'm sorry but I just cant keep spending my time going over and over this with one Intuit representative after another.

I would suggest this thread is updated by Intuit when the issue is resolved.

That way it will update everyone that is subscribed to the thread.

We're sorry for the time spent following this up Chris, and we'll be sure to post an update here once we have confirmed the resolution with our techs. :)

am gonna guess we might be still all be on this thread by Christmas. The poorest customer and technical service EVER !

but yeah post the case number multiple times as that's really going to help! 

This was first reported at end of Feb. Its July next week 

Hi Suzanne, we appreciate the frustration and we understand that this has been ongoing longer than expected. Please be assured this issue is underway with our technicians and we'll be updating the thread to confirm once resolved. 🙇‍:female_sign:

I am currently having the same issue.

QB needs to look into this.

I have been experiencing this issue on and off for months but only just found this thread. I thought it was something wrong my end. I cant believe QB have been fobbing people off for so long on this.

It really is unbelievable. 

this was what I was told yday - but they have been 'fixing' since Feb. think they need some new engineers closely followed by a customer service review !

Current status:

Emails are being successfully sent from QuickBooks, but are being blocked by the customer's provider or by an external server.

We're currently implementing measures to fix this issue. Please know that this is a high priority for us and will continue to be a focus and priority until fully resolved.

Our team is aware of the matter and is in the process of implementing a fix that will solve this issue.

The whole situation is appalling. 

The left hand doesn't know what the right is doing at QB. 

Where else can a technical issue take nearly 5 months to resolve, their own customer service advisers don't appear to know about it and waste time running through pointless checks etc, there is no compensation for lost time and their own we will, have it fixed by deadlines come and go.

The amount of hours being wasted by customers is ridiculous.

i don't even have any confidence that QB will advise on this thread when they finally fix this. 

A Trustpilot review elicited a response from their social media team  asked me for more details on the issue - and also gave a link to claim a refund - so once again this issue is not being communicated to their customer service teams - and guess what they want you to spend more time completing forms for a refund - but that doesn't apply if you are using the accountants version - the accountant would receive the refund.

Hopeless 

Just a follow up - Suggest posting Trustpilot reviews as they are seen by the public and QB look at.. the more 1 star reviews the better..

Thanks for this

Did they come back to you via Trustpilot to advise why it had not been resolved ?

Ive tried instagram / twitter DM's to try and get some kind of human resolution but nope all standard jargon replies. 

Hi Suzanne

This is QB reply

Hello Carl, We welcome your feedback and your honest review, we're sorry that your experience of Quickbooks has not been up to what you expected. Not all requests for changes to the product can be implemented. If there is a product error our engineers will work to resolve it. This can sometimes take longer than expected. We'd like to look at what has happened in this instance and why this is not yet resolved. We have requested some more details from you in order to do this.
Refunds can be requested from the billing team at the link below and the billing team will look into what can be done.
https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-refunds/request-refund-quickbo...
We're sorry for any frustrations caused. We're currently streamlining and building better response times and more updates on any issues escalated to the engineer team.
Emma
Social Media and Community Team

Hello all, we appreciate the frustration and we acknowledge that this has been going  on much longer than expected and anticipated. Please be assured this issue is making progress with our technicians and we will be updating the thread to confirm once resolved. 

Hi Ashleigh - i think you have replied numerous times on the various threads saying the exact same thing.

Please can you supply me with a complaints department email address - don't direct me to the online chat to register a case. believe me ive been on the 'case' for months.

Thank you. 

I have just tried Linkedin to find if any human customer service people have a profile that work at Intuit/Quickbooks. 

Let me know. I can be contacted at Carl Wright - Highland Payroll Services 

I do feel like crying most days when I STILL have to manually download everything after all this time however I did look at a Trustpilot review that said they should be renamed SLOWbooks and im not gonna lie  ....... it did make me Laugh out Loud  !!!! 

Good morning team,

There has been a massive increase in undelivered invoices to our customer since April 2022, I have noticed this amount has increased considerably in May and June, this is causing a massive problem, especially when you have a large database of customers. I know you can send invoices in alternate ways but there is definitely something not right, like some sort of SPAM filter or email scanning happening on QB invoices. Please advise urgently regarding a solution. Sadly if it is not fixed soon, going to have to look at another solution as we can;t continue like this.

Kind regards.

QB user since 2008

Hi User since 2008, thanks for joining this thread - this issue was reported to our techs in early June though we understand that some customers may have been experiencing issues prior to this. Please know that our team are actively working to resolve, and is aware of the matter and is in the process of implementing a fix that will solve this issue. We'll be updating here as soon as this fix is released. :folded_hands:

HI QB team

This was actually reported in Feb 22- see this thread Re: My emailed invoices are not being received by ... - Page 2 (intuit.com)

So please don't say it was reported in June - that was somewhat misleading !!!