I really don't think QB care. - we are in the same boat 

They say it will be fixed but those dates came and went - no timeframe is now provided. No offer of compensation for all the additional time this is taking - in fact customer service is non existent.

People need to vote with their feet 

Hi cwright1, we appreciate this thread was raised prior to this date however the current investigation is unrelated to this. We're aiming to have a fix soon and apologise for the time that this has being ongoing. 

Hi @GeorgiaC 

Thank you for the reply, although I do appreciate your response and understand these thing do happen, reading the current reviews and threads leaves me feeling a tad helpless and deeply concerned regarding the current state of QuickBooks at the moment. 

I can't express enough how much damage this has done to our company. Not only are my clients getting highly frustrated with not receiving invoices on time, its has had major impact on our cash flow as invoices aren't being delivered. On top of that, I haven't seen QB take responsibility for this back in February, by notifying QBO users on the dashboard or even the notifications tab. Which I suggest you do and take responsibility for this in a way of ownership. We have spent hours trying to see if it is our clients side, our side and all along QB has known there is an issue but failed to notify us. This sadly has made me loose faith in your product and will be looking for alternatives as we can't wait any longer for a fix. 

I highly suggest you notify your clients via the notifications tab to avoid your clients relying all sorts of problem solving their end, when the issue lies with QBO and your severs. 

I wish you all the best of luck, very sad to be a dedicated user since 2008 and to have this happen and not be notified.

Hi

Sorry if you read the threads they are EXACTLY the same issue. To suggest this is a different problem is disingenuous.

Thanks for getting back to me User since 2008, we appreciate your longstanding support of QuickBooks and sincerely apologise for the disruption that this issue is continuing to cause to yourself and your business. Currently, our investigation has found that emails are being successfully sent from QuickBooks, but are being blocked by the customer's provider or by an external server. At the moment, we're implementing measures to fix this; if you haven't already, you can reach our support team here to be added to this so that you receive all email updates. We agree that an in-product notification would be valuable and we will feed this back to our team. In the meantime, please use the workaround provided to download the invoices and send these from outside of QuickBooks using read receipt. If you experience any difficulties using this workaround, please don't hesitate to reach out. 

This is very frustrating, please update this feed, when you do have some resolutions, it is disrupting and delaying our payments, which can make everything very tricky.

Todays 'UPDATE'

Hi Suzanne,

I hope you are having a wonderful day! I just want to send you an update regarding the escalation that I have raised in your behalf. Our Product and Development Team is now working on this issue and I understand that you need this resolved as soon as possible. Our Product and Development Team awell aware of the urgency to resolve this matter and they are doing their best to deploy the necessary fix as soon as possible. I would just like to give you a heads up that issues like these usually involve a longer resolution time as our engineers would still need to determine the root cause of the issue and address this accordingly. Currently, our Product and Development Team cannot yet provide a definite resolution time, but you have our assurance that we are on top of this situation. For the meantime, continue to use the suggested workaround that I have provided previously so you can continue with your book work.
As the system may detect that the support ticket <indicate Salesforce Case number> that I have logged for your concern is already overdue or open for quite some time, the system may automatically close the support ticket. However, please be assured that the escalation raised to our engineers is still open and being worked on.

Many Thanks,

Hi QB

Given we were provided with a fix by date 0f 6th June - which at the time was about a month way I can only assume from the latest update its longer than a month!

I am not sure how you can say QB are on top of the situation with no timescales.

How difficult can this be to fix??? 

Where is the offer of compensation for all the lost hours each week/month this delay is causing?

Truly hopeless 

As the issue seems to be caused by intuit servers being blocked because of the volume of spam emails being sent through them I doubt they can find an easy solution.

It shouldn't really be that hard for intuit to get it fixed as there are plenty of organisations that get their email addresses spoofed but don't end up on blacklists for months.

It looks like intuit play for time waiting for their IP addresses to be released from the blacklists.

My company develops software and one thing I can assure you is it shouldn't take months for a fix to a simple issue such as this, either there is a fix and its developed tested and deployed in a week or so or there isn't a fix, looks to me like the latter, we shall see.

I would have thought that the best solution if intuit cant fix it would be to use customers own domain to send emails. This would require users to set up their email domain via the intuit settings and wouldn't be that hard to incorporate. Whether you would want to trust intuit not to be hacked and your email passwords be compromised is a different matter.

For users that do not have their own domain for email intuit could offer the service for add on email via a third party plugin.

Hello chrishawrkins, we appreciate what you're saying  and we can assure you that our team is working on getting it resolved, we understand that it has been taking a much longer time frame then expected to get resolved but it is being looked at. We apologies for any inconvenience it has coursed you and your business. We have taken on board what you are saying and have passed it onto our team. 

My office currently uses QB's desktop.  A few of our vendors use QuickBooks as well and sent bills via email through their QuickBooks accounts. We were and are not getting the bills (randomly). The scenario prompted me to do some investigating, of course, it was after a long-drawn-out process in which the vendors didn't believe me! 

So details...they are all utilizing QBs online and they are all using the auto-send. When they copy and send just the link via email, it arrives. I did contact my IT company and nothing is even hitting our end (meaning the emails are not being blocked anywhere). Their records (email logs) show they were sent to our office (one or all emails on the send-to list) and opened. I can understand their confusion. The vendors involved are from different areas as well, one is a few miles from our office, one is in the northern region of the US, one is in the northwest part of Mexico and we are in the south-central US.

It would be great if QuickBooks could get on the ball with this. The US mail system is ridiculously slow currently, we would like to be able to rely on and trust QBs with the business processes. Please let me know if I can help in any way to move this issue along! Thank you so much! 

Hi Ashleigh

Do you think an update this morning with a date of a month away for an update is acceptable ?

Next update:

The next update regarding the issue 'QBO - Invoices are being shown as undelivered' has been scheduled for 8/15/2022. Alternatively you will be updated sooner if new information arises, a resolution if found or a fix is deployed in product.

Hi Suzanne, we fully appreciate your frustrations on this and our team our continuing to work on this as priority - the date given on the email is for the next scheduled automated update, we are aiming to resolve prior to this date and any changes to this will be sent in advance via email. 

I would just like to point out that the Quickbooks work around (I use that phrase lightly as its not really a work around) of downloading invoices and emailing them manually is fine for invoices you are manually generating.

We have automated reoccurring invoices for monthly rentals that are automatically sent out by QB these of course are not being delivered and we have no way of knowing that without going through all of the the reoccurring invoices every day and then downloading and sending manually.

I would also like to point out that QB does not show emails as undelivered, it shows them as delivered but they may not be received by the recipient.

QB are missing deadline after deadline for fixing this issue.

It is becoming quite apparent that QB are making no effort to get this issue resolved. 6 months is beyond ridiculous.

Chris Hawkins has identified the problem - this is confirmed by our software guy. Problem is then that as quick as servers remove blacklisting more appear. 

We invoice most customers quarterly so have around 6- 70 monthly and 450 quarterly. Next quarter is August so another nightmare month to look forward to. 

No compensation on offer fpor the delay QB are creating and it seems to be affecting more customers overt time 

I do not get the sense of any urgency from QB to fix this . 

We will be now taking a very serious look at moving all invoicing and accounting/Vat away from QB as personally i am sick to death of all the glitches on QB.  

This has been our experience as well. In my brain, many issues started when Chrome/Google updated their security perimeters. I could not log onto various government sites plus stopped receiving invoices (randomly) from vendors. Our IT department white-listed Intuit plus I cleaned my cache and cookies, both have seemed to help with the overall issue. So, my point, your customers are the ones who may have to do the work in order to receive the invoices. I was tired of vendors making accusations so I figured it out on my end. 

The bottom line is Quickbooks does need to resolve the security issue. 

Hello 9549, thanks for sharing that information with everyone on this thread, we will certainly look into the security issue and pass it onto the relevant team to look at. 

hey georgia - what's this weeks update ?

Thanks 

Hi Quickbooks Team

What is the current update on this issue ?

Thanks in advance 

I didn't get reply to my previous post :(

Hi Suzanne 1, apologies as I did not receive notification for your earlier post - our team are continuing to build a fix that will be implemented to resolve this issue, this is all the information that we're able to access at present. Once the fix released, communication will be sent via email. :folded_hands:

WOW!!!! This is still going on??? i too have had an increasing number of estimates and invoices not being received. I have been using the same email and same customer emails for years and never had a problem until more recent months. I am having to print all estimates and invoices and then scan & email them individually. It's amazing how price keeps increasing year after year and yet we lose features like free connection to fathom and issues as important as this take over 6 months to correct.... I understand having issues and things aren't perfect... but QB should consider these things when discussing a price increase.

yes still going on after many many months

does worry me even more that the Quickbooks Team are putting praying emjois on their replies to me. 

I wish I could just move elsewhere but Quickbooks know its not that easy. 

I have tried to find a contact via social media to speak to a human. but to no avail. 

Totally agree - There comes a  point where moving is the only option as more customers are suffering from their negligence in fixing  

That is the problem with ERP software and accounting software such as quickbooks. They know they got you by the "fill in the blank". I have been through a couple of switches prior to opening my own business and let me tell you... it ain't fun. Never goes according to promises and prayers. QBO knows this and they 100% use it in all considerations. It's life and it's business I guess. I wish all companies were a little more humble and wouldn't take advantage of situations like these, but it wouldn't be called capitalism haha.