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asalkeld1
Level 1

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

Transactions up to about 6 weeks ago are in my default A/P Creditors account then for some unknown reason, they switched to new randomly named account
7 REPLIES 7
GeorgiaC
QuickBooks Team

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

Hi asalkeld1, 

 

Thanks for joining us here on the Community, 

 

If all of the transactions in the new A/P account are belonging to the default A/P account you can correct this by merging the new with the default - to do this, go to the Chart of Accounts and select 'edit' on the drop-down beside the new account - on the pop-up window which appears, change all of the details to be the same as the default A/P account and click save. 

 

When saving a message will appear that an account already exists with the same name - confirm that you want to merge the two together.

 

New bills should then continue to post to the default A/P account - you can check this by creating a dummy bill and selecting More > Transaction journal.

 

Please get back to us below if this does not fix!

asalkeld1
Level 1

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

@GeorgiaC Thanks for the reply.  I've tried this but it doesn't work.  Lets say original A/P account was code 5000 and the new one that just appeared is 5001.  When I edit the details of 5001 to match original account it says there is a problem as code 5000 already exists and doesn't let me proceed past that point.  My account balances are all out of sync because at "changeover point", original transactions were in 5000 and then the matching transactions in 5001.  No one at Quickbooks seems to be able to explain where this new account came from.


MaryLandT
Moderator

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

Allow me to provide additional insights about the new payable account (A/P), asalkeld1.

 

Someone may have accidentally created another A/P account. You can run the Audit log feature to track the changes on your QuickBooks profile.

 

Let me show you how:

  1.  Sign in as an admin to access the audit log. 
  2. Go to Settings ⚙and select Audit Log.
  3. Select Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  5. Select Apply.

You can also refer to this link for additional information: Use the audit log in QuickBooks Online.

 

On the other hand, you need to manually change the posting account of the original 5000 entry. Simply open the Transaction journal, then select the right A/P account to fix this.

 

Once done, you can start matching transactions in QuickBooks.

 

Get back to me if there's anything else you need with QuickBooks. I'll be around to help you.

asalkeld1
Level 1

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

@MaryLandT Thank you.  I can see in the audit log that it was created by our accountant when the business started but that account was never used.  What I don't understand is how this 2nd A/P account has become the default A/P account in the last couple of months as the original A/P account is still active.  There is nothing in the audit log to suggest a change.

 

Also, how do I manually change an account in the transactions journal?  There is not an option to edit and if I click on anything, it opens the original bill which doesn't show the A/P posting account.

 

Hope that makes sense. Thank you

EmmaM
QuickBooks Team

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

Hello asalkeld1, You can use the + symbol and journal entry function to journal from one AP account to the other. The su=ystem works best on having one AP account as it defaults for bills to it.

asalkeld1
Level 1

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

@EmmaM Thanks and I understand that but want to know how to get the existing journals that are in the wrong A/P account to the correct one.  Then I can deactivate the A/P account that I don't want to use.  Is there a solution for this?

lynb
Level 1

New A/P (Creditors) account has appeared in QuickBooks. No idea how - I didn't create it. Expenses now appearing here. How do I revert to my default A/P account?

Hi, was a solution ever found for this issue? I have the same now.

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