Notifications

Hello AlexCharity,

Thanks for contacting Community.

Would I be able to ask which notifications you are referring to are these the E-mails which you receive when one has been sent to your customer? If this is the case what I would advise is checking the account and settings to do this first select the 'Cog Wheel' in the top right corner of your dashboard and select 'Account and Settings' now select the Sales tab on the left hand side and select the Messages section and tick the box where its says  'Email me a copy at (Your E-mail)' now when ever an Invoice is sent to the customer you will receive a copy.

I hope this helps let me know if I can help with anything else.

Thanks for reseponding richard, i was refering to a message notification which normally appeared to the right of the 'plus' button on my dashboard/homescreen.

Clicking on this missing icon would usually bring up a pop up that showed messages I have been sent by my finance staff. The messages have been sent to me from a screen which displays individual payments that have been posted. It's possible from an invoice or other areas in QBO to message other individuals within the same company. This functionality still works, in terms of sending but i can't see a way access it as the receiver. Hope tha makes sense!

cheers

Alex

Hi AlexCharity.

Thanks for the response and apologies for the initial misunderstanding.

Thanks also for the screenshot as this does clear up what it is we are looking for. I've tried recreating this on my own system and mine is showing the same as yours without the notification.

I have just check this with one of my colleagues and I don't believe this is a current feature within the product and may have been removed in an update.

Of course I can understand this is not what you are wanting to hear so I am going to continue to chase this up for confirmation and to see if we have any workarounds for contact among you and your employees.  Please keep an eye out on this page and I will be back as soon as I have any additional information.