Pending scanned receipt

 Hello Charlotte47,  so the 3 transactions to review showing on the home tab, is a visual error since there is showing pending receipts, If the pending receipts will be removed, there will be no transactions showing on the home tab to be reviewed.  We suggest you wait another 24 hours to see if there will be needs action notification. If the system will just remove it within time and it is just a case of uploading the receipt again.

Hi, I have waited and the receipt is still pending. I have no options to remove it and no notification for 'needs action'.

Hello Charlotte47, thanks for getting back to us about this, so I have passed this onto the higher team and there has been some more customers coming through having the same issues so I have created a case for you and added you onto the investigation that has been made and any updates you will receive an email to let you know. Your case reference is 15103689307. 

Thank you.

I’m having the same issues with pending receipt scans. Please can you add me so that this can be removed from my account please? Thank you so much.

Hello, @ledtherapie.

Currently, we have an ongoing investigation into the issue of being unable to delete pending forwarded and scanned receipts. Our dedicated engineering team is working diligently to resolve this matter promptly.

To ensure that you are kept informed about the progress of this investigation and are notified as soon as a resolution is available, we recommend reaching out to our Customer Care Support team. This way, you'll be added to the list of affected users, allowing you to receive timely email updates on the status of the investigation.

Below, you'll find the steps to contact our support team:

1. Select Assistant from the top bar.
2. Type in "Talk to a human," then press Enter.
3. Enter a short description of your concern. You can type in the investigation number here.
4. Select Message an agent or Get a callback.

Once resolved, you'll need to categorize them within QuickBooks Self-Employed.

I appreciate your patience as we work through this. We hope to have more information for you soon. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

Hello

Please can you add me too and update this thread as and when you find a solution as I am experiencing the same problem.  I do not understand why there is not a simple 'Delete' option for removing receipts...sometimes mistakes do happen and wrong receipts are uploaded!!

Thank you

Hello Sarloubra1, thanks for posting on the thread,  so there was an investigation on pending receipts and from Our investigation has concluded that the behaviour you are experiencing is expected as currently, we don't have the option to delete pending transactions. The engineering team have decided that as a resolution to the behaviour, they will include this option in a feature enhancement in the future.
 

Thank you for letting me know, and I will watch out for this feature being added.