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Ryze
Level 2

Processing a partial refund from a subscription

I have a partial refund from a supplier,  we pay for a monthly subscription which we've cancelled early and they have given us a partial refund.

 

Having checked the following article on processing a refund I'm stuck at step 3

https://quickbooks.intuit.com/learn-support/en-us/vendor-credits/enter-a-refund-from-a-vendor/00/335...

 

Select "Accounts Payable" 

I don't have a category showing up called Accounts Payable, how do I go about setting this up as a category on the Chart of Accounts?

 

Thanks

 

 

Solved
Best answer October 09, 2019

Accepted Solutions
GeorgiaC
QuickBooks Team

Processing a partial refund from a subscription

Hi Ryze,

 

 

Thanks for getting in touch, Accounts Payable is a default account generated in QuickBooks to track supplier transactions, the alternate name this may appear as is 'Creditors'.

 

If you do not have either account, a quick way to see where this account is posting to is to open a supplier bill and going to More > Transaction journal and viewing the account the credit amount posts to.

 

Let us know if this clears things up!

View solution in original post

2 REPLIES 2
GeorgiaC
QuickBooks Team

Processing a partial refund from a subscription

Hi Ryze,

 

 

Thanks for getting in touch, Accounts Payable is a default account generated in QuickBooks to track supplier transactions, the alternate name this may appear as is 'Creditors'.

 

If you do not have either account, a quick way to see where this account is posting to is to open a supplier bill and going to More > Transaction journal and viewing the account the credit amount posts to.

 

Let us know if this clears things up!

View solution in original post

Ryze
Level 2

Processing a partial refund from a subscription

Many thanks Georgia, it was under "Creditors" like you said Smiley Happy

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