The error message you received indicates a general network or connection issue that prevents QuickBooks Online (QBO) from retrieving data, Olive. I'm here to provide details on how to fix this and get your QuickBooks running smoothly again.
Since you're experiencing the issue with QBO, and potentially with the app as well, I recommend checking your internet connection first, as unstable connectivity can often cause loading problems and error messages like the one you're seeing.
If your internet connection is working and the issue persists, clear your browser's cache and cookies. Your browser saves website data to load pages faster. Yet, this saved data can become outdated and cause problems. Here's how to do it for common browsers:
Alternatively, use a different supported web browser to access your expenses within the program.
If you're experiencing issues with the QBO app, try uninstalling and reinstalling it. This step lets you have the latest version of the app installed. Once done, log in to your QuickBooks account and re-access your expenses.
You may also navigate through this article to learn more about general troubleshooting steps for both iOS and Android devices: Fix common issues in the QuickBooks Mobile App.
Hit the Reply button below if you need further help or if the issue persists, Olive. We're here to ensure you can access your expenses without trouble.
