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Everything you need to know about banking in QuickBooks Online - Discover more
communityoil
Level 5

Bank feeds v. v. confused. Shows a payment with incorrect name. Actually is single payment for 2 invoices, name totally different. What do I do next?

By looking at bank statement (isn't this supposed to avaid having to do that?) the amount is a single payment for 2 invoices. Name shown on feed is totally not related to either invoice. Is there simple explanation as to what I should do to resolve this payment into QBO?
1 REPLY 1
JonpriL
Moderator

Bank feeds v. v. confused. Shows a payment with incorrect name. Actually is single payment for 2 invoices, name totally different. What do I do next?

Hello @communityoil,

 

You can match your downloaded payment to the invoices even if they don't have the same name. Ideally, the name on your downloaded transaction is based on the card used.

  1. Go to Banking.
  2. Under Bank and Credit Cards, select your bank account.
  3. Click For Review.
  4. Find the payment you wanted to match.
  5. Select Find matchCapture02.PNG
  6. On the Select transaction to match section, select the two invoices.Capture03.PNG
  7. Click Save.

 

 

Here's an article you can read to learn more about finding a match of your downloaded transactions: Match and categorise bank transactions in QuickBooks Online.

 

You can also read this helpful article in case you wanted to start reconciling your bank account: Reconcile an account in QuickBooks Online.

 

You can always get back to us, here in the Community if you have any other questions.

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