Duplicated payroll costs

Hello there, @Kirstyc. It's important to note that if the mapped journal is posted to the bank and is not linked with a business bank account, then you won't be able to match it. Let me provide further explanation.

In your scenario, you have the option to change the mapped bank account to update all future journals. Here's how you can do that:
 

1. In the Gear icon, go to Account and Settings.
2. Select Payroll.
3. After that, hit Journal mapping.

For the existing ones, I recommend manually editing them to change to the correct bank account. Alternatively, you can create individual transfers in the +New and then proceed to click on Transfer from the bank to the business bank account for the payments, after which you'll be able to match them.

Additionally, I'd like to share some articles that will assist you in downloading the BACS file for a specific finalized pay run and provide links to helpful guides:
 

• Payment File Report for QuickBooks Online Advanced Payroll
• QuickBooks Online Advanced Payroll hub

Keep me posted if you have any other concerns about managing payroll inside QBO. Remember, our team is here to support you every step of the way.

Thank you for your reply. The journal isn’t attached to any bank accounts as when I go on balance sheet and click in my amount on the bank account that payroll journal isn’t in there 

Thanks for your prompt reply, @Kirstyc.

We'd love to help you achieve your goal, but I just need more information to help me get on the same page.

Would you mind telling me more about it? Like, what is your current payroll subscription? This way, I can provide you with the accurate resolution.

I appreciate any details you can provide. I’m looking forward to your reply. Have a great rest of the day.

I have quick books plus and payroll advanced 

Hello there, @Kirstyc.

Allow me to chime in on this thread to assist you in managing your duplicated payroll costs in QuickBooks Online.

As instructed by my colleague, which is @KayePe, you have to ensure that your journal mapping is set up correctly. You can review the default payment account to make sure transactions are posted accurately.

To double-check your account setup, you can follow these steps:

1. Go to the Payroll section.
2. Select Payment Settings.
3. Then click on Chart of Accounts.
4. Select the Payment account.
5. Then make sure you select the correct payment account.
6. Then Save.

Additionally, you can also edit the payroll transaction journal to correct the posting account.

For further guidance, you can contact our QuickBooks Online Support. Here's how:

1. Sign in to your QuickBooks Online company.
2. Click on Help (?).
3. In QB Assistant, type in the topic or question you need help with.
4. Select Contact Us to connect with a live support agent in the Search tab.
5. Select the preferred method of contact (phone or chat).

You can also check this article for more details and be sure to review their support hours to know when agents are available.

I will be sharing these articles to help you with payroll management, including step-by-step instructions on how to map accounts to different payroll transaction types. Also, these resources will assist you in maximizing the benefits of QuickBooks Online and Advanced Payroll:

• How to create a pay run in QuickBooks Online
• QuickBooks Online Advanced Payroll Hub
• Mapping General Ledger Accounts in QuickBooks Online Advanced Payroll

Let me know if you have further concerns with your payroll account in QuickBooks Online. I'll be here to help you in any way I can. Have a great day ahead!

I can’t see payment account on chart of accounts 

default 

pay cat 

deduction cat

location specific accounts 

Hello Kirsty, thanks for your reply. If the chart of account categories, you need are not there you can manually create them by going to the settings icon in the top right>chart of accounts>new. Then you can set new ones and name then as needed, just select the appropriate account type and detail type, name and save.

I have all my bank accounts I don’t know how to map the payroll journal 

I can route you to someone who can examine your account and help you map the payroll journal. You can contact our Support Team by following the steps below or seek guidance from your accountant, Kirstyc.

Before anything else, were you able to follow the instructions shared by my colleagues above? What are the outcomes when following the steps?
 

Since you're still unable to map them correctly, please give us a short call so we can examine your account, as suggested by my peer, ShaniamarieC. We can provide appropriate steps and needs based on your scenario. Here's how:

1. Go to the Gear icon in the upper-right corner.
2. Click Help. Then, enter your concern in the QB Assistant window.
3. In the Search box, click Contact Us.
4. Choose Start a Chat (Monday-Friday) or call us (M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM).

Additionally, if you don't have an accountant yet, you can go to this website to find one for further assistance to ensure the accuracy of your report.

Still, I'm providing this article for insights about mapping the accounts to different payroll transaction types: Mapping General Ledger Accounts in QuickBooks Online Advanced Payroll.

You can always utilise this page if you have follow-up concerns. We're all here to help you in any way that we can.

I have rung and online chat and no one knew what I was on about. There are too many options on chart of accounts I just need to make sure when the payroll journal is posted it matches my bank account so my bank account isn’t way off the balance 

I have been through this and it lets me change where it goes to IE it lets me change what category the wages go into but they are all payroll none of my bank accounts are on there. I need to map it so the payroll journal maps to my bank account

I hear your sentiments, Kirstyc.

I value your time and effort in trying to map your payroll journal. As much as I love to look into this behavior, I need to gather personal information, and I won't be able to display it in this thread for security reasons.

I highly recommend consulting your accountant for advice on payroll journals. If you don't have one, you can use our Find-an-Accountant tool  to look for an expert near you.

Additionally, I recognize you've contacted support multiple times. I'd still suggest reaching out to the QuickBooks Support Team again. They can look into your account securely, review the previous cases you had, and investigate further.

I'll share articles with step-by-step instructions on mapping accounts to payroll transaction types to help you manage payroll and maximize QuickBooks Online and Advanced Payroll benefits.

• QuickBooks Online Advanced Payroll Hub
• Mapping General Ledger Accounts in QuickBooks Online Advanced Payroll

Let me know if you have further concerns with your payroll account in QuickBooks Online. I'll be here to help you in any way I can. Have a great day ahead!