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Everything you need to know about banking in QuickBooks Online - Discover more
userneilfranklin79
Level 1

Hi when ever I send an invoice it doesn’t show the full invoice it just shows the total amount to customers and not the breakdown,and also I’m not getting notifications when a customer opens an invoice

 
1 REPLY 1
MariaSoledadG
QuickBooks Team

Hi when ever I send an invoice it doesn’t show the full invoice it just shows the total amount to customers and not the breakdown,and also I’m not getting notifications when a customer opens an invoice

Let's find out why you're not seeing the breakdown when sending the invoice to your customer, userneilfranklin79.

 

You have to let your customer click the View invoice button for him/her to view the breakdown. Please see the attached screenshots below:

invoice2222.png

In addition, since QuickBook Self-Employed (QBSE) is only for simplified invoices and tracking purposes, the ability to be notified once a customer opens the invoice is only available in QuickBooks Online (QBO).

 

For reference, you can read the overview so you'll know-how QBSE is designed to record income and expenses, track mileage, and prepare your Schedule C.

 

Reach out to us if you have questions about invoices. Please know we're here to assist your needs anytime.

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