My bank is never connected even though I keep reconnecting it, my balance has been the same on the app for weeks

Hi there, sp-painting.
 

May I ask which bank you’re trying to connect to QuickBooks, and if any error messages  appear during the process? Knowing this will help me guide you more efficiently.
 

If the bank account was previously connected, please ensure that all accounts are still activated in the Banking section under Manage connections.
 

Here’s how:
 

1. Go to Transactions, then Bank transactions.
2. Open Manage connections and make sure all linked accounts are activated.
3. Return to the Bank transactions page and click Refresh (or Update) to update your bank feed and display the latest transactions.
    

If you’ve tried multiple times to link your account without success, I recommend contacting your bank directly for assistance. There may be ongoing issues, security updates, or maintenance that could be affecting their connection to QuickBooks. In the meantime, I recommend manually uploading your transactions.
 

Feel free to reply with the name of your bank and any error details you’ve encountered so far.

Hi my bank is Tide and it hasn't uploaded any transactions since the 20th December, I've refreshed it over and over and all it keeps saying on the homepage is bank alert, a bank got disconnected?

Thank you for following up and sharing additional details about your experience. I completely understand how important it is to connect your Tide bank in QuickBooks and keep transactions syncing smoothly.

Given that you've tried refreshing multiple times and continue to receive a bank alert, I suggest reaching out to our Live Support team for assistance. They have the tools to conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.

Please follow the steps below to connect with them:

1. Navigate to the Help (?) icon.
   
   
2. Click Help and Support, then hit Contact Us.
3. Enter a brief description of your concern and hit Continue
4. Choose a way to communicate with them.

Also, make sure to check their support hours so you will know when representatives are available to help.

Feel free to return to this thread if you have any other questions about the bank connection or transactions in QuickBooks. The Community team is always here and committed to helping you.