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getmichaelweir-g
Level 1

The mobile android app has stopped adding invoices. I'm. Currently stuck on invoice 98. I added the same invoice five times but it does not appear at all. Web app works.

Android app. The web app shows the invoices, mobile app does not.
1 REPLY 1
jamespaul
Moderator

The mobile android app has stopped adding invoices. I'm. Currently stuck on invoice 98. I added the same invoice five times but it does not appear at all. Web app works.

 Hello, getmichaelweir-g.

 

I'll share a couple of solutions to help you fix the issue when creating an invoice in the mobile app. 

 

It looks like this is caused by a data sync issue on the app. You can refresh the app by going to to your settings. Here's how: 

 

  1. Tap the Menu button.
  2. On the top-left corner of your screen, tap on the gear icon.
  3. Scroll down and select Refresh Data.
  4. Select Yes when prompted.

 

refreshdata.PNG

 

Also, make sure you have the latest app version installed in your Android device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. 

 

You can download the app again from the Google Play Store.

 

Need help recording your invoice payments in your Android device after fixing the issue?? Check this article for a guide: Receive an invoice payment using the QuickBooks Online mobile app.

 

Would like some assistance recording other transactions in the mobile app? Let me know the details and I'll gladly lay down the solutions. Also, if you have other concerns, let me hear you out. I'll see you again soon. 

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