Hi Saribrta, we're sorry to hear you feel this way - we currently have a reported issue with receipt forwarding where some customers are receiving the error 'Your receipt wasn't received because it was sent from an email that's not registered for receipt forwarding...' - is this the same error that you're experiencing? 

Hello Community Users, The reported issue with receipt forwarding not working was resolved however we just wanted to pop into this thread and add some tips for Self Employed users who are using receipt forwarding but not seeing the receipts they send update on their transactions.

It can take up to 48 hours for the receipts forwarded to update. It is worth checking in your pending section on the transactions page as they may appear there as well. Make sure the receipts are being sent from the email address set up for receipt forwarding. Make sure the receipt is legible and flat. Make sure the receipts are  JPEGs, PNGs, or PDFs. Reach out to our support team who can reset your Receipt forwarding incase the connection has stopped working.

If you find after that your receipts are not forwarding come back here and we can go through this in more detail and get you a resolution.

I often buy multiple items from Amazon. They email me a receipt with the receipt in the email body. I then email them to Quickbooks. They just seem to disappear. Nothing happens with them. They don't link to the transactions. They don't show up as new transactions. They just disappear.

Please advise.

You need to review and categorize so QuickBooks will recognise them as new transactions, Curtis.

Once you connect your bank or credit card accounts to online banking, QuickBooks Self-Employed double-checks your downloaded transactions. It will match forwarded receipts if the same transaction comes in from your bank. QuickBooks also matches them with transactions you've entered manually.

Since it doesn't show new transactions and just disappears, let's perform troubleshooting steps clearing your browser's cache to prevent related discrepancies. Corrupted cache data can cause unusual behavior and affect the software's functionality.

To begin with, click your browser below for guidance:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If you're still unable to see the transactions, consider using a different supported, and updated browser. It will avoid problems specific to the one you're currently using.

Once the transaction is in QBSE, you need to categorise it. For more details, open this article: Categorise the transaction.

Here's else you should know, bank rules automatically categorise your recurring transactions for you, all you need to do is give them a quick review, check this article: Create bank rules to categorise banking transactions in QuickBooks Self-Employed.

Let us know if you have any other concerns or questions besides the matching feature. We’ll always be here to help.