Received payments which have been booked through bank twice, as a lump sum and as a single invoice payment. How do you correct error?
Can we just confirm have both these payments come through via a banking connection into for review (under the transactions tab on the left hand side>for review)?Which bank do you have connected?
You do have the option of excluding the incorrect transaction if you click on banking>in the tick box next to the date of the transaction put a tick>batch actions>exclude selected
This will exclude the incorrect transaction
If this happening as a result of the banking connection and is happening on more than one transaction we can look at escalating this to our banking engineers, as it should only pull through the transactions which show on your online banking for the same date range.