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Level 2

Reconciliation Mistake

Hi, So I I have reconciled my 1st months of accounts 01/01/20 to 31/01/20.

After doing the whole process I noticed that the opening balance is 8.28 out (I took the balance of my  business account from the number after the 8.28 subscription was taken out!)  I went in and edited my opening balance, however, says obviously that there is a discrepancy. I have changed it all so much the audit history is immense!! 

The opening balance is now correct for Feb 2020 but how do I sort out the 8.28 discrepancy?? 




Reconciliation Mistake

I can help you in resolving the discrepancy in reconciling your accounts, @Kennels9.


To resolve this, I suggest checking the discrepancy report. You can decide how to make any changes from here. Here's how:

  1. Select the We can help you fix it link when trying to start reconciling your February transactions. 
  2. Edit each transaction on the report one at a time.
  3. You can edit a reconciled transaction or moved it to another account in case there are amounts that have changed.
  4. From here, you can now select Resume reconciling. 

For detailed guidance, check this article for more information: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.


Also, here's how to fix beginning balance issues during your first reconciliation in QuickBooks Online


Let me know if you need further help in reconciling your accounts. I'm always here to assist. Have a wonderful day!

Level 2

Reconciliation Mistake

Hi, I have tried following the fix it link but I am getting really mixed up 

This is where we are as I did the Jan 2020 reconciliation and now want to start Feb reconciliation? I have attached the screenshot where I am.  Any simple instructions as i am getting nowhere? 




QuickBooks Team

Reconciliation Mistake

I'd be glad to help you fix your reconciliation in QuickBooks Online, @



To get past the error that you received, make sure to double-check if there are changes made to your reconciliation history. This may be causing the error. To do that:

  1. Go to the Account menu on the left pane.
  2. Choose on Reconcile.
  3. Click on the History by Account.
  4. From there, you'll be able to see if there are changes to your account.

Also, you can refer to this article for more steps about viewing changes to reconciliation reports: View changes to individual reconciled transactions.


If you happen to see any adjustments, you'll need to redo the reconciliation of the transaction which contains the changes then manually mark as "R" the transaction in the Register. Doing this will prevent the error from showing up in future reconciliations. 


Also, I'm including some articles with further insight into the process of undoing a reconciliation: 

Feel at ease to let me know if you have other queries in reconciling your account. I'm always ready to lend a hand. Have a nice day!

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